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FAQs

Products

Consumer safety has always been top priority at Gorgias London. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by Gorgias London, formulations and their packaging must meet our strict company standards as well as complying with the EU Cosmetics Directive.

All of our products where possible are natural, however we cannot compromise on functionality, quality or safety. Our products do not include artificial colourants.

We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf in line with the EU Cosmetics Directive.

We use certain animal derivatives including honey for its benefits to the skin.

Please contact us and we will advise which products from the range are suitable for use.

Please contact us and we will advise which products from the range are suitable for use.

Please contact us and we will advise which products from the range are suitable for use.

Your Order

Gorgias London products are available on our website www.gorgiaslondon.com and through select online stores.

Gorgias London does not produce a catalogue, you can view our full range on our website at www.gorgiaslondon.com and to keep up to date with new launches or offers sign up to our mailing list.

We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologies for any inconvenience. Click here to learn more about regulations.

We want you to be completely satisfied with the product you receive from your online order at www.gorgiaslondon.com. If you are unsatisfied please contact our customer service representatives by emailing us on customerservice@gorgiaslondon.com or calling +44 (0) 1772 331802. Please click here for instructions on returning your order.

Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us if not purchased via www.gorgiaslondon.com.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. Alternatively, you can use the Cancellation Form to cancel an order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: +44 (0) 1772 331802 or email at customerservice@gorgiaslondon.com

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us (but please see the Collect+ option below). Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution center within 14 working days of delivery to you or your notifying us of cancellation.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by calling our Customer Service Team on +44 (0) 1772 331802 or email at customerservice@gorgiaslondon.com

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online from gorgiaslondon.com; we are unable to process returns for purchases from other websites.

Your statutory rights remain unaffected.

For information on a specific order you've already placed, click here for your Order Status. Otherwise, read below for general details:

Standard Delivery

Delivery within 2-5 working days from the order's dispatch date. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays).

Next Day Delivery

Delivery the following working day from the order date. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

At gorgiaslondon.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

Microsoft Internet Explorer 6, 7 or 8

Mozilla Firefox 3.0 and above

Google Chrome 3.0 and above

For Mac:

Safari 4.0 and above

Mozilla Firefox 3.0 and above

Gorgiaslondon.com has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos.

We respect your privacy. The information you provide will not be given to any third party. For more on our Privacy Policy, please click here.

If you are a Registered Member of Gorgias Online, go to My Account, and click on 'View' or 'View Account Profile' under 'Account Profile'.

If you have an account with Gorgias Online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.

For questions regarding the status of your order, registered members with an account may click here to view your Order Status. If you do not have an account set up, then please contact our customer service representatives by emailing us on customerservice@gorgiaslondon.com or calling +44 (0) 1772 331802.

Please include your order number with all inquiries. If you are registered and have set up an account, you can sign in and check your Order Status page.

Please visit the Contact Us section if you have a complaint, or e-mail info@gorgiaslondon.com.